We Ship To Australia, The US And Canada.

Stocked items: accessories, parts, anchors and replacement components are dispatched within 1 to 2 business days of payment clearing.

Drum winches and made-to-order items: built in our Australian workshop and typically dispatched within 3 to 5 business days. We'll email you a build update if anything affects that window.

Courier freight: Smaller winches and accessories ship via express courier. You'll get tracking information once your order has been dispatched.

Pallet freight: Larger models, including the 3000 and above, are dispatched on pallet freight. Transit times for pallet freight are longer than standard courier and vary by destination. We'll confirm an estimated delivery window when your order is processed.

Free shipping on winches: drum winches, winch haulers, pot haulers and deck wash pumps ship free anywhere in Australia. Add a drum winch to your order and everything else in your cart ships free too.

Anchors: a flat $40 anywhere in Australia, or free with any drum winch. Galvanised anchors 20kg and over, and anchor orders over 30kg, are quoted with freight: request a quote on the product page or contact us.

Truck Tarp Motor Kits: a flat $40 anywhere in Australia.

Everything else: orders under 5kg ship for $12.50, or $25 by Express Post. Standard shipping is free on orders over $350, excluding anchors and Truck Tarp Motor Kits.

If you're on a remote rural route or need freight delivered to a depot for pick-up, let us know at the time of ordering and we'll make arrangements.

We currently ship to the United States and Canada. Shipping is calculated at checkout based on the weight of your order, starting from $80 USD.

Orders of 30kg or more, including our larger winches, ship as freight at a flat $1,000 USD. You'll see this rate at checkout.

We're not yet set up to ship to other international destinations through the website. If you're outside Australia, the US, or Canada, contact us and we'll see what we can arrange.

Customs and import duties: You are responsible for any import duties, taxes, or customs fees that apply in your country. We don't collect these at checkout and we can't predict what they'll be. Check with your local customs authority if you're unsure.

Commercial and bulk orders: If you're a dealer, distributor, or commercial operator ordering in volume, contact us before placing your order. We'll sort the freight properly.

Warranty returns are handled separately from standard returns and have their own process. See the Warranty page for how to start a warranty request.

Do not send a winch back as a warranty return without getting authorisation from Head Office first.