Shipping policy
Where we ship
We ship within Australia, and to the United States and Canada. We can't take orders through the website for any other destination yet. If you're somewhere else, email info@savwinch.com with your address and the products you want, and we'll quote freight and transit time for your country.
How long it takes to dispatch
Accessories, parts, anchors, and replacement components are held in stock and dispatched within 3 to 5 business days.
Some drum winches and other items are assembled to order. We'll advise the dispatch time for these when you order.
If you need a firm dispatch date before you buy, contact us first.
Pick up from us
You're welcome to collect your order from either of our locations at no cost:
- Units 4-5, 72-74 Lambeck Drive, Tullamarine, VIC 3043
- Unit 1/33 Kristins Lane, Upper Coomera, QLD 4209
Choose pickup at checkout and we'll email you when your order is ready, usually within 1 business day. Bring your order confirmation.
Shipping costs
Shipping is calculated at checkout from the weight of your order and your delivery address. For orders over 300kg, contact us for a freight quote.
Australian orders typically arrive 2 to 6 business days after dispatch. Orders to the United States and Canada ship from Australia, so allow extra time.
Customs, duties, and import taxes
Import duties, customs charges, and local taxes are your responsibility. We don't collect any of them at checkout, and the price you pay us doesn't include them.
Your carrier will usually contact you to settle these before they deliver, and delivery can be held until you do. We can't tell you in advance what they'll come to, because it depends on your country and the goods. Check with your local customs authority before you order if you want certainty.
Tracking
Every dispatched order gets a tracking number by email, along with the carrier we've sent it with. If you haven't received tracking within 2 business days of your dispatch confirmation, contact us.
Damaged or missing deliveries
If your order arrives damaged, photograph the packaging and the item before unpacking any further, then contact us within 48 hours of delivery. We'll take it up with the carrier and send a replacement where that applies.
If your order hasn't arrived within the expected transit window, send us your order number and we'll chase it with the carrier.
Address accuracy
Check your delivery address before you complete checkout. We can change an address before dispatch but not after. Re-delivery fees on parcels returned because of an incorrect address are at your cost.
Questions
Call us on +61 3 8361 8841 or email info@savwinch.com with anything about freight, lead times, quotes, or international orders. We aim to answer freight enquiries within 1 business day.
