Shipping policy
Where we ship
We ship within Australia, and to the United States and Canada. We can't take orders through the website for any other destination yet. If you're somewhere else, email info@savwinch.com with your address and the products you want, and we'll quote freight and transit time for your country.
How long it takes to dispatch
Accessories, parts, anchors, and replacement components are held in stock and dispatched within 1 to 2 business days of payment clearing.
Drum winches and made-to-order items are built in our Australian workshop and typically dispatch within 2 to 4 weeks. We'll email you a build update if anything affects that window.
Your order confirmation notes which items are stocked and which are built to order. If you need a firm dispatch date before you buy, contact us first.
Pick up from us
You're welcome to collect your order from either of our locations at no cost:
- Units 4-5, 72-74 Lambeck Drive, Tullamarine, VIC 3043
- Unit 1/33 Kristins Lane, Upper Coomera, QLD 4209
Choose pickup at checkout and we'll email you when your order is ready, usually within 1 business day. Bring your order confirmation.
Shipping within Australia
Freight is calculated at checkout from the total weight of your order and your delivery state.
ACT, NSW, SA, TAS, and VIC are charged at our metro rates. NT, QLD, and WA are charged at our remote rates, which are higher because of the freight distance involved.
Transit times after dispatch are typically 2 to 6 business days depending on your state. Metro addresses are quicker, regional and remote addresses take longer.
Heavy and oversized orders
Very heavy orders can't be priced automatically. If your cart doesn't return a shipping option at checkout, the order is outside the weight range we can rate online. Email info@savwinch.com or call +61 3 8361 8841 with the models you want and your delivery address, and we'll quote the freight directly.
This is common for multiple large winches on one order, and for commercial quantities. It's quicker to talk to us first than to work around it at checkout.
Shipping to the United States and Canada
Orders to the United States and Canada are charged at checkout based on the weight of the order, starting from $80 USD. The same rates apply across both countries. Orders over 41kg, including our larger winches, cannot be priced automatically and need a freight quote from us before ordering.
These orders ship from Australia, so allow additional transit time compared with a domestic order.
Customs, duties, and import taxes
Import duties, customs charges, and local taxes are your responsibility. We don't collect any of them at checkout, and the price you pay us doesn't include them.
Your carrier will usually contact you to settle these before they deliver, and delivery can be held until you do. We can't tell you in advance what they'll come to, because it depends on your country and the goods. Check with your local customs authority before you order if you want certainty.
Tracking
Every dispatched order gets a tracking number by email, along with the carrier we've sent it with. If you haven't received tracking within 2 business days of your dispatch confirmation, contact us.
Damaged or missing deliveries
If your order arrives damaged, photograph the packaging and the item before unpacking any further, then contact us within 48 hours of delivery. We'll take it up with the carrier and send a replacement where that applies.
If your order hasn't arrived within the expected transit window, send us your order number and we'll chase it with the carrier.
Address accuracy
Check your delivery address before you complete checkout. We can change an address before dispatch but not after. Re-delivery fees on parcels returned because of an incorrect address are at your cost.
Questions
Call us on +61 3 8361 8841 or email info@savwinch.com with anything about freight, lead times, quotes, or international orders. We aim to answer freight enquiries within 1 business day.
